Warranty and warranty certificate

The Alcadrain, s.r.o. company provides statutory warranty as well as an extended period of warranty. With a professional installation you can significantly influence functionality and product use value, thereby naturally influencing the satisfaction of the user of a given product. An extended warranty period is given for Alca products installed by professional plumber companies.

Product group Basic warranty Extended warranty
Pre-wall installation systems    
Cisterns and frames 2 years 15 years
Side inlet filll valves (product ranges A150, A160) / Bottom inlet fill valves 2 /2 years 6 / 3 years
Flush valves 2 years 3 years
Flushing plates and accessories 2 years 2 years
WC tanks and fill & flush valves 2 years 3 years
Wastes & Traps * 2 years 3 years
Stainless steel shower drains and floor drains ALCA *    
Embedded components of stainless steel shower drains and floor drains ALCA 2 years 25 years
Removable components of stainless steel shower drains and floor drains ALCA 2 years 3 years
Plastic linear shower drains * 2 years 6 years
Floor drains, Universal rain drums * 2 years 6 years
WC seats, Flexi pipes, WC accessories 2 years 2 years
Outdoor drains * 2 years 6 years
Industrial stainless steel drainage 2 years 5 years
Drainage channels and grids – stainless steel 2 years 25 years
Drainage channels and grids – galvanized steel 2 years 2 years
Sanitary Ware 2 years 2 years
System walls - Alcasystem
Complete prefabricated system walls installed by a professional company 2 years 15 years
System walls installed by a professional company 2 years 6 years
Separate parts 2 years 2 years

* The warranty covers only the functional technical properties of the product, does not cover wear and tear of the product caused by its normal use or defects caused by non-compliance with the general principles of handling the product or non-compliance with the product instructions.